TERMS & CONDITIONS
All Sales Final Policy
We will not accept returns on cut yardage, books, patterns, quilt kits and home decor. If you are having a problem with piecing a quilt from a kit you purchased from us, please give us a call at 503-694-8052. If we are not able to assist you immediately, we will take your name and number to call you back after we've researched the pattern. We also might be assisting in-store customers when you call and would much rather give you 100% attention. We make an in-store sample for 99% of the kits we sell. We are not responsible for pattern errors made by the designer however, we will do our best to assist you in whatever challenge you may have encountered.
If you are purchasing a kit, we make every effort to ensure that the original fabric shown in our sample is included, however we reserve the right to make substitutions as necessary. If a substitution is necessary, rest assured Jan always selects something that is just as fabulous if not better. Our kits include ample fabric to create the project as shown, pattern or book, and will occasionally include additional embellishments such as buttons, ric rac etc. If these items are not included, we always indicate you will need to purchase them separately. We do offer a generous 15% backing discount for your selected backing when purchased with your quilt kit. This discount is applied as a credit back to you before shipping your order. The discount will not reflect on your order confirmation.
Web Exclusives & Specials Policy
From time to time we like to reward our customers via our daily email inspiration with special offers to enjoy in our on-line store. These specials cannot be combined with any other discounts unless specified. These offers exclude clearance items, prior purchases, pre-orders/special orders, workshops and gift cards.